PRIVACY POLICY

The Private Capital Company with the name "forest-toys.gr Sole Proprietorship" the distinguishing title "forest toys", which is based in Sidirokastro Serres, phone +30 6974723453, email address info@forest-toys.gr, principal and beneficiary of the online store manufacturing and selling wholesale and retail new wooden toys and sports instruments www.forest-toys.gr, is interested in privacy issues and has as its priority the security of your personal data. For this reason, we make every effort, when collecting and processing the personal data you provide us, to ensure the highest possible level of security.
The management and protection of the personal data of the customers/suppliers of the specific website is subject to the terms of this privacy policy as well as to the provisions of national, community and international law regarding the protection of the individual from the processing of personal data, as applicable from time to time.
Any possible future relevant legislation will be the subject of this privacy policy. In any case, the company reserves the right to change the terms of protection of personal data to harmonize with the current legal framework.
Therefore, these personal data protection terms may be subject to revision and updating at any time. For this reason, we recommend that you check these terms at regular intervals for any changes, as the continued use of the website implies your acceptance of all possible modifications
By using the website www.forest-toys.gr and the provision of your personal data to us as well as with your express consent when registering as a user you declare that you have been fully and clearly informed of the terms included therein, that you have been informed of your legal rights as well as that you provide the your consent to the company's processing of your personal data.

1. What is personal data?

The term "personal data" means any information that can identify you directly (e.g. your name) or indirectly (e.g. your telephone number). This means that personal data includes, among others, information such as email address, home address, usernames, personal preferences and purchasing habits.
 The person (natural person) to whom the data refers is called the data subject.

2. What is data processing?

 Data processing is any operation or series of operations carried out with or without the use of automated means, on personal data or sets of personal data, such as the collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, search of information, use, transmission to third parties, dissemination, association, combination, limitation, deletion and destruction of personal data.
 Any natural or legal person in the public or private sector that holds and processes personal data is called a data controller.
 Any natural or legal person in the public or private sector who has been assigned the processing of the data on behalf of the controller is called the processor.

3.Which data do we process?

The website www.forest-toys.gr has been designed so that you can visit it without having to provide your personal data if you do not wish to. The company "forest toys", as the controller, collects the personal information of the visitors/users of the above website only when they voluntarily provide it and only for the processing purposes mentioned herein.
Our company collects four types of information about customers/suppliers:
 Information that the visitor gives us when registering as a user and creating his personal account.
Information that the visitor/user provides us for registering to the company's newsletter service.
Data that the visitor/user provides us for the drawing up of the contract between us.
Information that the visitor/user provides us through the acceptance of cookies.
The personal data that may be collected are the following:
Name
Home address (city, district, street, number)
Postal code
Email address
Credit/debit card details
Contact phone
Order shipping-delivery details
Billing details
IP address

4. What is our cookie policy?

This website uses cookies so that we can improve the services we offer you and provide you with specific features that you may find useful.
Cookies are small text files that are stored on the hard drive of each visitor/user and do not take notice of any document or file from their computer. They are used to facilitate the access of the visitor/user regarding the use of specific services and/or pages of the website, for statistical reasons and in order to determine the areas which are useful or popular. These data may also include the type of browser used by the visitor/user, the type of computer, its operating system, internet service providers and other such information. In addition, the information system of the website automatically collects information about the locations visited by the visitor/user and about the links to third-party websites that he may choose through the use of the website.
This website uses 4 different categories of cookies:
Absolutely Necessary Cookies
We use these cookies for the smooth operation and improvement of the security of this website. These cookies are mandatory and it is not possible to disable them on this website.
Statistical Cookies
Our company uses statistical cookies in order to improve the quality of the services we provide online, using analytical data and statistics (analytics), research through pop-up windows (survey pop-ups) and overall performance and availability monitoring of the website. Statistics Cookies help website owners understand how visitors interact with pages by collecting and reporting information anonymously. These cookies are optional and you may not consent to their use by selecting their exclusion in the "cookie settings".

Preference Cookies

The company uses functionality cookies to store your credentials on our website the next time you visit it. Preference cookies allow a website to remember information that changes the way the website behaves or looks, such as your preferred language or the region you are in. Additionally, we use these cookies to enhance your user experience by saving certain options your. These cookies are optional and you may not provide your consent to their use by selecting their exclusion in the "cookie settings".

Marketing Cookies

To optimize your experience as a user of the company's website, these cookies are used to keep a record of the pages you visit or to provide you with the closest one to you. This may lead to targeted advertising during your visit as well. on websites other than www.forest-toys.gr. The above cookies also enable you to share and share on social media the pages of the website that interest you

Our website may display content from external providers, e.g. YouTube, Facebook, Instagram, Youtube. To view third-party content, you must first accept their terms and conditions. These include their cookie policy, which is beyond our control. However, if you do not view the specific content, no third-party cookies are placed on your device

In the event that you do not wish to collect information through cookies, you have the option through the settings of the internet browser you use to choose the deletion of existing cookies, the acceptance or rejection of each specific cookie or the automatic rejection of all future cookies on your computer with the inevitable consequence of making it more difficult or even impossible to use certain functions of this website. In no case do we use cookies other than those for which you have given your consent.
For further information about cookies and their individual applications, you can visit the website www.allaboutcookies.org

5. How does the newsletter service work?

The company provides users/visitors of its online store with the possibility of sending a newsletter to their email address if they state that they wish to benefit from this service. The sending of the newsletter by the company is fully compatible with the regulations for sending mail. This service will not be misused.

The company uses the Retargeting service to manage its newsletter. When you register as a user, you are given the option to subscribe to the newsletter. If you choose it, a relevant message will be sent to your e-mail address to provide us with your explicit consent for the periodic sending of the newsletter. Our company has contractually ensured the security of your data through a relevant agreement with the company Retargeting Biz SRL as the executor of the processing (https://retargeting.biz/en/data-protection-good-practices). The user of the service can at any case and at any time to request the cessation of receiving advertising messages, since each message includes the option to withdraw his consent. For any issue that arises, you can contact the company either by email (info@forest-toys.gr).

For what purpose do we process your data?

We collect and process your personal data exclusively and only for the following purposes:
The initiation, maintenance and execution of business relationships between us. The data you provide us will be used for the proper preparation and execution of the service contracts and related actions (sending a receipt, customer identification when necessary, managing payments, etc.).
Promotion and advertising of our products. We may ask for your consent in order to use your data to send you targeted material or generalized advertising messages and promotional material about new products or special offers of our online store (via post, email, fax, SMS, etc. .).

Statistical research. Your personal data for which you have provided your consent helps us to monitor our store traffic, our customers' consumption habits and product supply needs.

Mandatory compliance with applicable legislation. Our company processes the personal data you provide us in order to harmonize with the requirements of the current legislation (issuance of receipts, principle of accountability, retention of data for a minimum period, etc.).

7. What is the legal basis for data processing?

 The collection and processing of data is done for the support and monitoring of your business relations with the company, the preparation and execution of the contract between us and the best service for you and has as its legal basis your prior express consent regarding the type of the data and the purposes of the processing, within the framework of the current legislation

 8. Who are the recipients of your data?

Recipients of the data are: (A) The company with the name "forest toys", and the absolutely necessary personnel of the company, who are committed to confidentiality, (B) the companies cooperating with us, which process your data as executors the processing on our behalf and in accordance with our instructions, (C) public or judicial agencies or independent authorities, if it arises from a provision of law or prosecutorial order or court decision/order.

9. How do we ensure that processors respect your data?

Processors have agreed and contractually committed to our company:
 To maintain confidentiality.
Not to share data with third parties without the company's permission.
Take appropriate security measures.
To comply with the legislative framework for the protection of personal data.
Not to carry out processing beyond what the company allows them according to the processing purposes.

10. How long is your data kept?

The personal data concerning the customers/suppliers of our online store are collected and kept for the absolutely necessary time required for the above processing purposes and then deleted.
 The duration of data processing is determined by the retention obligation imposed by the applicable legal framework. In any case, our company keeps them at least for as long as the contract lasts, as well as for as long as legal claims arising from it may arise. It is also possible to extend the duration of the retention of the data for reasons of proof before the courts regarding the fulfillment of the company's contractual obligations or for reasons of compliance with the instructions of public or independent authorities.

11. Is your data safe?

Our company is committed to protecting your personal data. To protect the personal data of our website visitors/users, we use a secure connection (https://) through SSL (Secure Socket Layer) technology. The company uses the SSL protocol for its online store, for secure online commercial transactions. In this way all personal information of the visitor/user, including his credit card number, name and address, is encrypted so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is today a global standard on the Internet for certifying websites when they are used by web users, for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.
 We also employ all necessary data security measures to prevent the risk of loss, misuse, unauthorized access and disclosure of their personal information. We review and modify security measures whenever deemed necessary.

This website, www.forest-toys.gr, has R3 SSL certification which is a freely accessible automated certification authority of the Internet Security Research Group (ISRG).

The processing of visitor/user data in any way is permitted only to persons authorized by us, our employees and partners exclusively for the purposes mentioned herein. Our employees have all taken on the company an obligation of confidentiality, while as mentioned above, our company has ensured that the processors on its behalf meet the conditions and provide sufficient assurances to respect the personal data of visitors/users.

Our company will not make available for sale or otherwise transmit or disclose your personal information to third parties, which are not related to it, without your consent, with the exception of the application of relevant legal dictates and only to the competent authorities.

12. What are your legal rights?

With regard to the protection of personal data about you, you have the following rights:
 Right of access: You can ask us for information about personal data that we hold about you, such as categories of personal data that we hold or control, to what they are used for, where they were collected from, if not from you directly, and to whom they have been shared, where appropriate. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.
Right to correction: If you find that your data is inaccurate or incomplete, you can ask us to correct or complete it.
Right to Erasure: You can ask us to erase your data if it is no longer necessary for the purposes for which it was collected. In addition, you have the right to request the deletion of your personal data in case of withdrawal of your consent to processing, as long as there is no other legal basis for it.
Right to restriction of processing: You can request the restriction of processing of your data when the accuracy of the data is disputed, it is illegal or for other reasons. If you object, we will stop processing your data, provided there are no legitimate grounds for further processing. Processing your data for advertising purposes does not constitute a lawful reason.
Right to portability: You can ask us to receive the data concerning you in a structured, commonly used and machine-readable format or to transmit it to another controller.
Right to object: You can object to the processing of your data or withdraw your consent. In this case, we will immediately stop processing your data, as long as there are no legal or compelling reasons that override your right.
Right to complain: You have the right, if you believe that your rights regarding the protection of your personal data have been violated, to file a complaint with the Personal Data Protection Authority, which is based in Athens (Kifisias 1-3, P.O. 115 23 ) and on phone 2106475600 and fax 2106475628 or on the e-mail address complaints@dpa.gr

 13. How can you exercise your rights?

 To exercise your rights, you can send us a relevant email, describing the right you want to exercise, either to the company's email address info@forest-toys.gr with the title-request "EXERCISE THE RIGHT OF ACCESS/ CORRECTION/ DELETE/ RESTRICTION/ OBJECTION" describing your request. We will then look into it and respond as soon as possible.
We respond to your requests free of charge within one (1) month of receiving them. However, if your request is complicated or there is a large number of requests, we may obtain an extension of another two (2) months if it is deemed absolutely necessary and after you have been informed beforehand. If your requests are manifestly unfounded or excessive, especially due to their repetitive nature, our company reserves the right not to respond to them.