1 Introduction

This website, www.forest-toys.gr, is an online store for the wholesale and retail sale of new products which is owned and operated exclusively by the sole proprietorship with the name "Forest Toys Sole Proprietorship" the distinctive title "Forest Toys" , which is based in Sidirokastro, Serres, phone +30 6974723453, email address info@forest-toys.gr, hereinafter referred to as the company.
The present general terms of operation and use of the website constitute binding rules, which the company observes and enforces when providing the following information society services to the users of the online store www.forest-toys.gr. The present conditions are fully compatible with the current European and Greek law and the non-compliance of the users of the website or third parties to them implies the removal of all responsibility of the company in relation to any affected natural or legal persons.
Every user who enters and transacts or uses the services of the online store (hereinafter referred to for short as "visitor" and/or "user" and/or "consumer" depending on whether he is limited to visiting the store only or registers as a user or carries out and order and purchase of products/services) must carefully read these terms before visiting or using the pages/services. In case the visitor/user does not agree with the present terms of use, he must not accept them with the relevant option that will be given to him and not continue his navigation on the page. Otherwise, by accepting the terms and continuing to use it, it is assumed that you have studied, understood and unconditionally accepted all the terms set forth below without exception.
 
2. Provided information and products
The company makes every effort to ensure that the information provided in the online store, regarding the identity of the company and the processing of electronic transactions, is governed by maximum accuracy, clarity, temporal proximity, completeness, correctness and availability. The company, in the context of good faith, is not responsible and is not bound by electronic data entries that were made by mistake or by mistake according to common experience and is entitled to correct them whenever it becomes aware of their existence.

The website contains data, images and necessary information, in order to guide and facilitate the visitor/user in the purchase of the goods of the online store and in the provision of any relevant information and service. This data is constantly being updated and updated, however, it may change for specific markets or for legal reasons. The company may unilaterally and at its absolute discretion make changes to the products or their characteristics, described on the website at any time and without prior notification, in which case it does not bear any responsibility towards the visitor/user or third parties persons.

3. Limitation of Liability
The company disclaims all responsibility for any damage arising directly or indirectly, incidentally or consequentially, or in any way related to the access or use of the website. The content of the website is available "as is" with respect to completeness, correctness, timeliness, merchantability, non-infringement or suitability of its content for any use or purpose.
The company in the context of its transactions from the online store is not responsible and has no obligation to compensate for any possible damage or loss resulting from the cancellation of orders, from the non-execution or from the delay of their execution, for any reason other than the cases mentioned herein .
The company, under any circumstances, including the case of negligence, is not responsible for any form of positive or collateral damage suffered by the visitor/user of the page, the online store, the newsletter, the options and the contents or a third party from a cause related to the operation or non-operation and/or the use of the website or failure to provide services, products or information available from it as well as from any unauthorized interventions by third parties in products, services or information available through it.
Also, the company does not guarantee that the website, options and contents will be provided without interruptions and errors, that errors will be corrected or that all questions put to it will be answered. Similarly, the company does not commit that the website or any other related website or the servers through which the content is made available to visitors/users are provided without "viruses" or other harmful software. The cost of any corrections or services is borne by the visitor/user and in no case by the company.

4. Intellectual property rights
All the content of the online store, apart from the expressly mentioned exceptions (third-party copyrights) which indicatively includes distinctive titles, marks, images, graphics, photos, plans, etc. (hereinafter content) are the intellectual property of the company and are protected by applicable national, EU and international law. Their use in the online store does not under any circumstances grant a license or right to use them by third parties. The Company retains all copyrights in respect of the Content and copies made thereunder.

It is expressly forbidden to reproduce, republish, copy, store, sell, transmit, distribute, issue, perform, download, translate, modify in any way, partially or in summary, without the prior, written and specific consent of the beneficiary company . The company reserves the right to take civil, administrative and criminal legal actions against any violator of the relevant conditions regarding the use of its above assets.

The Website contains links to websites maintained by third parties and may use their trademarks without appropriating their respective intellectual property. Specifically on the website there are external links to the corresponding social networking pages of the company (Facebook Inc., Instagram, Youtube, Pinterest). In no case does the company cooperate or be connected in any way with the specific social networking companies.

 5.Limited license
The company subject to the terms and conditions set forth herein and all applicable laws and regulations, grants the visitor/user a non-exclusive, non-transferable, personal, limited right to access, use and display this website and its contents elements of it.
This license does not constitute a transfer of title to the website and its elements and is subject to the following restrictions: (1) The visitor/user must retain on all copies of the website and its elements, all copyright and other proprietary notices rights and (2) may not modify the Website and its Content in any way or reproduce or publicly display, or distribute or otherwise use the Website and its Content for any public or commercial purpose, unless otherwise permitted herein.

6. User responsibility
The visitor/user of the website must on the one hand fully comply with the rules and provisions of Greek, European and international law and the relevant legislation governing telecommunications, and on the other hand refrain from any illegal use of the content and the services of the online store.
Furthermore, he must behave politely, courteously and discreetly while visiting and using the website, acting in good faith and good manners. It is expressly forbidden to adopt unfair practices or other methods, actions or omissions, which are contrary to the Code of Conduct for Internet Users, NETIQUETTE. Any damage caused to the Site or the Network in general, resulting from the illegal or unfair use of the relevant services by the user falls within the sphere of his exclusive responsibility.
The user has the obligation to refrain from any action that restricts or prevents third parties from using the website or has the purpose of loading or undermining or altering or stopping, damaging or malfunctioning. Furthermore, the user has the obligation to refrain from any generally illegal, abusive and unfair action, using the website.
The user is responsible for any damage suffered by the company, which is due to his actions or omissions, which constitute a violation of his obligations based on the current legislation and the present conditions, including the cases of involvement of the company in disputes as well as cases in which the company is obliged to pay fines or compensation to third parties due to the violation of the user's obligations, reserving the right of the company to act reductively against the user.

7. Use of links to third-party websites (links)
The online store www.forest-toys.gr provides the possibility of accessing third-party websites through appropriate links. The links in question have been placed solely for the convenience of the visitor/user of the online store, their use is not mandatory and the fact that they appear on the page of the online store does not in any way indicate that the company approves or accepts their content. The websites to which they refer are not under the control of the company and are subject to the respective terms of use and privacy policy of these websites. Our company should in no way be considered to endorse or accept the content or services of the pages to which it refers, or to be associated with them in any other way. Therefore, the company bears no responsibility regarding the content and operation of these websites.
 
8. Policy of cancellations-returns-changes

A) Cancellation of an order
The consumer may cancel any order he has already placed through the online store within 24 hours from the time of its submission. Orders can be canceled either by telephone, through the telephone service line (+30 6974723453), or by e-mail, to the e-mail address info@forest-toys.gr.

B) Returns of products due to wrong delivery

The consumer has the right to request a replacement of the product or a supplement if what was delivered to him does not correspond in type and quantity with his order or some contracted property is missing due to the fault of the company. The consumer must contact the company immediately regarding the error. A necessary condition is that the products are in the condition in which they were received (without damage and with intact packaging). The replacement involves sending a product of the same quality and price, while a refund is provided only in the event that this is not possible. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the consumer are borne by the company, as long as the place and method of return proposed by the company is respected.

C) Returns of products, which are considered defective on delivery (DOA)
The information to the forest toys sole proprietorship that a product was delivered defective will be carried out immediately within 24 hours from the moment of delivery by courier and the finding of its defect. (law. 2251 /1994 on consumer protection)

The return of products, which are considered defective on delivery (DOA) will be accepted within fifteen (15) calendar days from the issuance of the proof of purchase or invoice with a Shipping Note after consultation with the company. At the same time, the product must not have suffered any form of damage due to the fault of the consumer and must have all the original documents that accompanied the product (Retail Receipt, etc.) with its complete packaging and intact.

In these cases the following applies:

The product is received and checked to determine the defect reported by the consumer.
Provided that it has previously been received and checked by the company, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise if the consumer does not want a replacement, it will be refund of the initial purchase to the consumer. The refund is made in the same way as the customer's initial payment to the business was made.

In particular, in the event of a charge via credit card, the company will be obliged to inform the issuing bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the consumer without any relevant responsibility of the company .

Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the consumer had chosen the "pick up from the store" option, it will be done by returning his money to him from the company's physical store. on Parodos Pallatidi Street, Sidirokastro, Serres. In case of payment by bank transfer or via paypal, a reverse bank transfer will be made from the company's accounts to the customer. In case of payment by cash on delivery, the consumer should contact the company in order to choose the return of his money either from the company's headquarters or by bank transfer.
The shipping costs for both returning the products to the business and for re-shipping the replacement product to the consumer are borne by the business.

In the event that the products are returned damaged or incomplete (fully or partially processed) due to the fault of the consumer, the company has the right to request compensation from the consumer, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without of another in full or partial offsetting of his claim against the consumer.

D) Refunds due to late delivery.
The consumer has the right to return the product he ordered, if 10 days have passed since the date his order was registered. In this case, contact the company by phone within 24 hours and report the fact, The order will be returned with the same company that delivered it. The product packaging must be unaltered (the carton must not be opened) and returned as received together with the accompanying documents (receipt, invoice). The return costs in this case are borne by the company.

E) Returns due to the shipment of products with different characteristics
The consumer has the right to return a product that is different from the one chosen and described on the website. For example to be of different color or dimensions.

G) Product Changes
The forest toys company cannot accept product changes that are in perfect condition upon receipt. This is because no product is ready to be delivered, but the process of its preparation begins from the beginning (wood cutting, painting, assembly, etc.) after the consumer's order (article 3l, par.c, law 2251/1994). The consumer must make sure that he understood 100% what product he wants to order, its dimensions, its usefulness, its quality, etc. Thus, the website provides him with additional information (detailed description, several photos or videos) that explain how to use it of the product. He can still contact by phone and ask for additional information about the product he is interested in.

Exceptions are products that are defective upon delivery (as mentioned above). In this case, changes can be made, if the consumer so wishes.

 F) Special Pre-Orders
The consumer may cancel any special pre-order he has already submitted through the online store within 24 hours from the time of its submission. The cancellation of pre-orders can be done either by telephone, through the telephone service line (+30 6974723453), or by e-mail, to the e-mail address info@forest-toys.gr.

After the expiry of the deadline for the above pre-orders, the company will not accept any pre-order cancellation and is not obliged to refund money. In particular, the company reserves the right to withhold any advance payment that the consumer may have paid, regardless of the consumer's refusal to receive the products.

H) Black Friday Offers / Discounts
The consumer may not cancel, change or return products purchased during the Black Friday sale period (during the last week of November), as well as products offered at a discount.
 
9. Methods of ordering

A) Member account:
The website visitor, provided he has legal capacity, has the possibility to order the products available for sale remotely that are presented on the website, in accordance with the present conditions and the order procedure. In order to use the possibility of submitting a purchase order for products, the visitor is required to either provide their details when completing the order as a visitor or to register at www.forest-toys.gr as a user, or to log in as a user through their personal Facebook account of. During registration, the user will be asked to define two codes that are used to identify him: the Login Code (username) and the Personal Secret Security Code (Password), which each time they are entered provide the user with absolute security access in his personal account. In addition, both the visitor and the user must agree to: a) provide true, accurate, valid and complete information about the information requested in the relevant requests for access to its contents and b) in the case of creating a user account, maintain and diligently updates his registration information to keep it true, accurate, valid, current and complete. For the conclusion of the contract and its execution, the information requested on the individual websites is necessary and if the consumer refuses to make it available to www.forest-toys.gr or the information provided is not accurate, the contract will not be valid and the online store will not be able to execute the user's order.

Members/users remain solely responsible for all operations carried out under their personal password, username and generally their account (user account). Members/users agree to immediately notify the online store managers of any unauthorized use of their account and any occurring and/or potential breach of security. Also, members/users are solely responsible for the careful use of their account and the standard exit from their account at the end of each use (logout).

The company is not responsible for any harm or damage arising from the inability or negligence of members to respect and follow this clause.

B) Order conditions
The visitor/user of the online store has the possibility to enter into a valid order as long as he is legally competent according to the Greek Civil Code. However, the company is not always able to securely verify its customers' details on most orders and therefore cannot be held responsible for cases of lack of legal capacity.
All contracts for the purchase of products through the online store are governed by Greek Law as amended by the European Directives related to electronic commerce and distance contracts with consumers.

Placing an order presupposes:
the completion of a relevant form with the citation of the necessary information for the conclusion of the sales contract as a visitor or as a user
the unconditional acceptance of the terms of the sales contract, regarding the sold item, the quantity, the price including taxes and others expenses, the method of processing the transaction, the time and place of delivery of the provision the unconditional acceptance of these terms of use and the privacy policy.

In particular, the ordering process works as follows: the consumer finds the products he is interested in through the search mechanisms of the online store or from the various thematic and product pages and selects them with the ADD TO CART link that is present on each product with which he is provided the possibility of adding the products that interest him to the electronic "shopping basket". After he has finished adding the desired products to his cart via the VIEW CART link, he can go to his digital shopping cart, where he is provided with a summary of the completion of his order that includes all the products he has placed in the electronic shopping cart, their cost as well as their shipping costs. If he wishes to place an order for the selected products, he must choose one of the login methods: LOG IN to connect to his user account, LOG IN THROUGH FACEBOOK to connect to his personal Facebook account or CONTINUE AS VISITOR to complete of the order without logging in by filling in his details. The consumer will then be asked to select the shipping address of the products, the desired shipping and payment method, as well as whether they wish to issue a retail receipt or invoice for their transaction. Then if he chooses the CONTINUE link, the visitor/user goes to the order preview page where he is provided with a summary of the completion of his order which includes all the products he has placed in the online shopping cart, their cost as well as any shipping cost . By selecting the COMPLETE ORDER link, the consumer submits his order in its final form and in accordance with the terms he has agreed to as they appear in the above preview and the company informs him of the successful submission of his order.

Upon placing an order, an email is sent to the email address provided by the visitor/user with proof of the transaction as well as information about the progress of their order.

The submission of an order to purchase products by visitors/users constitutes a declaration of intent to enter into a sales contract as regulated by the relevant legislation and not a simple expression of interest. The contract is drawn up in the Greek language.

By submitting an order to purchase products, the visitor/user unconditionally accepts that as long as all or part of the products he ordered are available and as long as, at the absolute discretion of the company, he is deemed suitable and creditworthy to enter into a sales contract, then, without further notice other than the confirmation of the order, all or part of the products he ordered will be sent to him within a reasonable time. The company reserves the right to modify the types or quantity of products available online.

It is expressly prohibited to submit an order to purchase products from a third party using the personal password, username and, in general, the account (user account) of another member/user, even if the other member/user whose personal password, username was used of use and more generally of his account (user account), gave his express consent after or even before use.

In any case, the member/user whose personal password, username and generally his account (user account) was used to submit an order to purchase products will be liable for payment and full payment of the price of the sold products. This applies in case where the personal password, username and in general the account (user account) of a member/user was used by employees, assistants, assistants or any kind of staff or third parties in order to submit an order to purchase products.

C) Prices
The prices listed on the website are in euros and include VAT and all relevant taxes. Prices are subject to change without notice.

The company makes an effort to ensure that the prices displayed in the online store are accurate, but cannot guarantee the complete absence of error. In the event that a product is mispriced, the consumer will be given the discretion to either purchase the product at its actual price or cancel the order.

10. Payment Methods
Orders can be paid for by:
Cash or debit card, through receipt from our workshop

• Prepaid by debit or credit card.
• By deposit to a bank account
  The available bank accounts are as follows:
  Deposit to the alpha bank account: IBAN: GR8701407340734002002004170 (Anastasia H. Kourtoglou) 
  Please always include your order number as a justification

ALPHA BANK
GR8701407340734002002004170
SWIFT (BIC): CRBAGRAA
Beneficiary's Name: FOREST TOYS

 
11. Security of transactions
The codes used to identify the user are two: the Login Code (username) and the Personal Secret Security Code (Password), which each time they are entered provide the user with absolute security access to their personal information . The user has the possibility to change the Personal Secret Security Code (password) as often as he wishes. The only one who has access to his data is the user himself through the above codes and as thoroughly analyzed herein, he is solely responsible for maintaining its secrecy and concealment from third parties. In case of loss or leakage, the user should notify the company immediately, otherwise the online store www.forest-toys.gr is not responsible for the use of the secret code by an unauthorized person. It is recommended, for security reasons, to change the password at regular intervals and to avoid using the same and easily traceable passwords (eg date of birth).

The company uses the SSL protocol for its online store, for secure online commercial transactions. In this way all personal information of the visitor/user, including his credit card number, name and address, is encrypted so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is today a global standard on the Internet for the certification of web sites, when they are used by web users, for the encryption of data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.

This website, www.forest-toys.gr, has R3 SSL certification, which is a freely accessible automated certification authority.

12. Shipping methods:
Pick up the order from the company's central store (Sidirokastro, Serres).
Sending the order through a cooperating transport company or COURIER ACS service
With the transporter of the customer's choice after telephone communication with the company.
The corresponding shipping cost of the order is notified to the consumer when choosing the shipping method.

 15. Newsletter Service
The company provides users of its website with the possibility to register for the newsletter service by sending email messages to their email address or to their phone, related products that the company has on the market and for any other offers, as long as they declare that they wish to take advantage of this service. The sending of the newsletter by the company is fully compatible with the regulations for sending mail. A more extensive reference to the terms of operation of the newsletter service is included in the Privacy Policy.
 

The company is not responsible for possible non-delivery or delay of informational emails. For the later operation of the service, the user is recommended to include the mailing address newsletter@forest-toys.gr in the safe list of his e-mail as well as to check the corresponding spam folder at regular intervals.

This service will not be misused. The user can in any case and at any time request the cessation of receiving advertising messages by contacting the company either via e-mail (info@forest-toys.gr) or via the telephone service line (+30 6974723453)

16. Applicable law
This constitutes the entire agreement between the company and the visitor/user of its online store and only binds them. No modification of these terms shall be considered and shall not form a part of this agreement unless made in writing and incorporated herein.
For any dispute arising from the use of the services or for any other reason between the user and the company, Greek law is applicable and the courts of Serres and Thessaloniki are competent. The
original text of these terms of use and operating regulations is the original text in Greek.
For any information, query and complaint, please kindly use the "Contact" option.